Privacy Policy

Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources. This information helps us provide and improve our financial planning services.

• Personal identification information including name, email address, phone number, and postal address
• Financial information such as income, assets, investment goals, and risk tolerance
• Usage data including website interactions, service preferences, and communication history

How We Use Your Information

We use the information we collect to provide, maintain, and improve our financial planning services, communicate with you, and comply with legal obligations. Your information helps us deliver personalized financial guidance.

• Provide personalized financial planning and investment advice services
• Communicate with you about your account, services, and important updates
• Analyze and improve our services, website functionality, and user experience
• Comply with legal and regulatory requirements in the financial services industry

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption, secure servers, and restricted access protocols.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your website experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings.

Refer to our Cookie Policy for detailed information about our cookie practices and your control options.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, technology providers, and professional service firms. These parties are bound by confidentiality agreements.

Your Privacy Rights

Under South African privacy laws, including the Protection of Personal Information Act (POPIA), you have certain rights regarding your personal information. You may exercise these rights by contacting us directly.

• Access your personal information and request copies of data we hold about you
• Correct or update inaccurate or incomplete personal information
• Request deletion of your personal information, subject to legal and regulatory requirements
• Object to or restrict certain processing of your personal information

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website.

Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us at privacy@xeltraviaonline.com or +27 83 123 4567. You may also write to us at 239 Langalibalele Street, Pietermaritzburg, 3201, South Africa.